Refund & Return Policy
Your satisfaction is our priority. Please read our policy carefully.
1. Eligibility for Returns
You may return products within 7 days of delivery if they meet the following conditions:
- Unused, unwashed, and in original packaging
- Original tags attached
- No signs of damage, alteration, or misuse
2. Non-Returnable Items
- Used or damaged products
- Customized, personalized, or monogrammed items
- Clearance or final sale products
3. Return Process
- Contact us via email puneethclothings213@gmail.com or phone +91 63048 88723
- Provide order number and reason for return
- Ship the product securely to our return address (provided after approval)
- Keep a copy of the shipping receipt for reference
4. Refund Process
- Once we receive and inspect the returned item, refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Bank processing times may vary; we are not responsible for delays beyond our control
5. Exchange Process
Exchanges are subject to stock availability. If the desired product is unavailable, a refund will be processed instead.
- Follow the return process to initiate an exchange
- Specify the replacement product and size/color
- Return shipping costs may apply unless the exchange is due to our error
6. Damaged or Wrong Products
If you receive a damaged or incorrect product, contact us immediately. We will arrange a replacement or full refund at no extra cost.
7. Late or Missing Refunds
If you haven’t received your refund within 7 business days after approval, please check your bank account first. If still missing, contact us to resolve the issue promptly.
Frequently Asked Questions (FAQ)
Can I return multiple items in a single request?
Yes, multiple items from the same order can be returned together as long as they meet our eligibility criteria.
Who pays for return shipping?
If the return is due to our error (wrong/damaged product), we cover the cost. For other returns, the customer pays shipping.
Can I exchange for a different product?
Yes, exchanges are allowed based on availability. If the requested item is unavailable, a refund will be issued.
What should I do if the product is lost during return shipping?
We recommend using a tracked shipping service. We are not responsible for items lost during transit without tracking.